Activity Officer (Duty Manager) at Blacktown City Council

by Aquatic Recreation Institute on July 04, 2022

Blacktown is a vibrant city located in the very heart of Greater Sydney, halfway between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 403,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000.

There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

Blacktown City Council’s Key Venues section oversees all council’s aquatic and leisure centres. We deliver first-class activity and program choice, we promote Blacktown City as the leader in sport, recreation and leisure and we give every visitor and customer a safe and memorable experience. Our values are teamwork, customer focus, innovation and commitment to safety.

Charlie Lowles Leisure Centre Emerton is an award-winning multipurpose facility that offers quality programs and services. Our Centre includes both indoor and outdoor aquatic facilities including 50m and 20m outdoor pools, 25m and program/leisure indoor pools, indoor waterslide and an outdoor warm water therapy pool as well as a 2-court stadium.

We are looking for a motivated and experienced individual to join the Key Venues team as a Activity Officer (Duty Manager) on a permanent, full-time basis at Charlie Lowles Leisure Centre Emerton. Activity Officers are responsible for ensuring the effective day to day operations of the centre through the effective use of available resources and adherence to policy and procedures. They will provide a high level of service in line with industry best practice and customer satisfaction.

If you have a Pool Lifeguard and First Aid certificate, aquatic and leisure experience with great leadership, customer service and troubleshooting skills then this is the role for you!

Duties of the role includes:

  • Ensuring the Centre operates successfully and in accordance with operational and service goals
  • Organise available resources on a duty basis, ensuring the delivery of a safe, enjoyable and positive environment for all visitors and staff
  • Have knowledge and familiarity with centre programs, operations and procedures providing a high level of customer service by liaising with the team
  • Observing and ensuring compliance of pool supervision and water quality standards in the operation of public swimming pools
  • Monitor and report equipment, plant and building services failures through preventative maintenance and actioning any repairs
  • Respond and deal with conflict and complaints, incidents and first aid
  • Facility setup, cleanliness and WHS management.

Qualifications and experience


  • Current Pool Lifeguard Certificate
  • Current First Aid Certificate
  • Current CPR Certificate and Oxygen Equipment
  • Experience in a similar environment
  • Current Class C Driver's Licence
  • Current Working with Children Check.


  • TAFE Certificate of Attainment (Pool Operations)
  • Experience in managing time effectively
  • Knowledge of applicable legislation/regulations Activity Officer (Duty Manager)
  • Experience and knowledge of the operation and aquatic plant and equipment and other resources associated with the provision of recreation facilities, programmes and events
  • Demonstrated commitment to customer service
  • Experience in the shift coordination of an aquatic/leisure centre
  • Experience in working within a team environment and as a ‘self-starter’
  • Computer literate.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

  • Entry level for this position starts at $1,210.10 per week plus an additional 12.25% in accordance with Council's flexibility agreement
  • 114 hours over a 3 week rotational roster, working 1 weekend in a 3 week cycle
  • Employee benefits such as leave entitlements (where applicable), 10.5% employer superannuation contribution payable to Active Superannuation Scheme, Fitness Passport and gym membership discounts, and social clubs.

This position has been identified as child-related work, in accordance with the Child Protection (Working with Children) Regulation 2013. Therefore, your application must include a Working with Children Check (WWCC) number. For further information, go to

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

Please note being fully vaccinated for COVID-19 is a requirement prior to commencement and throughout ongoing employment with Blacktown City Council.

We are a child-safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Best of luck.

Closing Date: Friday 15 July 2022, 11.30 pm
Contact Officer: Kirsty Kearon on 8822 6000