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Chief Executive Officer, YMCA NSW
Susannah Le Bron has more than 18 years of senior leadership experience including strategy development, operations and customer service delivery and innovation. Prior to joining the Y NSW, Susannah was Executive Director Customer Service with Sydney Trains, Transport for NSW. She was responsible for the leadership and accountability of 2,431 frontline customer service representatives across 178 stations and the experiences of more than 1 million travelers each day.
For almost 15 years years she held senior managerial roles at QANTAS, including introducing innovations in customer service, relationship management and program transformation. Susannah believes the customer should always be placed at the centre and she has a strong desire to improve the physical and mental wellbeing of communities, including its most vulnerable members.